Frequently asked questions

Yes. Guest checkout is not currently available, so you need a WeDeliver account to place an order. You must be at least 18 years old to create an account.

WeDeliver is a marketplace. Unless the store says otherwise, products are sold by the independent retailer shown when you order. WeDeliver runs the platform, takes payment, provides customer support and arranges delivery.

You can request cancellation until the retailer starts picking or preparing your order. Use the cancellation option in your account where available, or email help@wedeliver.uk.com.

If you agreed to substitutions, the retailer may offer a suitable substitute. Otherwise the item is removed and you are refunded for it. The rest of your order can still be delivered.

We currently deliver within Germany: same-day or local delivery in Munich, and tracked parcel delivery everywhere else in Germany.

Delivery fees depend on your location, basket value and delivery method. The exact fee is always shown before you pay. When a free-delivery offer is running, your basket shows how close you are.

Delivery times shown are estimates. Munich orders can often arrive the same day. Parcel times depend on the carrier, public holidays and your address.

For local deliveries you may need to be available. If delivery fails because of incorrect details or nobody being available, a redelivery charge may apply. Perishable items may not be redelivered.

Payments are processed by trusted providers including Stripe and PayPal. Card payments by Visa and Mastercard are accepted.

Yes. Payment details are handled by our payment providers. WeDeliver does not ordinarily store complete card numbers.

Yes. Prices shown include VAT. Delivery fees and any service fees are shown at checkout before you pay.

For eligible goods, such as clothing, household products, non-perishable groceries and sealed cosmetics, you generally have a 14-day statutory right of withdrawal after delivery.

Fresh, frozen and other quickly perishable goods, and sealed hygiene items once opened, are normally excluded. This never affects your rights if an item is faulty, damaged, missing or incorrect.

Email help@wedeliver.uk.com as soon as you can with your order number, a short description and a photo if helpful. Depending on the case, you may get a refund, replacement or another remedy.

Approved refunds for missing, unavailable, damaged or incorrect items are normally initiated within 10 working days, to your original payment method. Your bank may need a few extra days to show it.

Food information that must be available before purchase is shown on the product listing. Packaging and recipes can change, so always check the label on the product you receive.

Yes. Email help@wedeliver.uk.com before ordering and we will ask the retailer for the information you need. If you can’t confirm a product is suitable, please don’t buy or eat it.

Our homemade ladoos and similar products are made in small batches. Each product page lists ingredients, allergens and the best-before period.