1. Where we deliver
WeDeliver currently serves customers within Germany. We may offer cross-border or additional EU services later, in which case additional information or terms may apply.
2. Delivery options
Depending on your location and order type, delivery may be:
- same-day or local delivery in Munich
- tracked parcel delivery elsewhere in Germany
WeDeliver uses third-party delivery and logistics providers. The options available for your address are shown at checkout.
3. Delivery fees
The price and all mandatory charges for your order are shown before you place it. Orders may include delivery fees, service fees, small-order fees, parcel-shipping charges or other fees disclosed before checkout. Fees may vary according to delivery location, order value, distance, delivery method or service level.
From time to time we may offer free delivery, for example above a basket value. Where a free-delivery offer applies, your basket shows how close you are to it.
4. Delivery times
Delivery times shown on the Platform are estimates unless expressly stated to be guaranteed. Actual timing may be affected by retailer preparation, traffic, weather, carrier capacity, parcel-network delays, public holidays, address issues and events outside reasonable control.
A delivery arriving later than an estimated time does not automatically entitle you to a refund of the delivery fee. This does not affect any mandatory rights you may have where an order is not delivered, an agreed delivery deadline was essential, or applicable law otherwise gives you a remedy.
5. Your delivery responsibilities
You must provide a complete and accurate delivery address, a valid contact number where required, access information and reasonable delivery instructions. For local deliveries, you may need to be available to receive the order.
If delivery fails because information supplied by you was incorrect, access was not reasonably possible, or you were unavailable where attendance was required, additional delivery or redelivery costs may apply to the extent permitted by law.
6. Fresh, frozen and chilled goods
Fresh, frozen and chilled goods should be received promptly and stored in accordance with their instructions. If a delivery fails for reasons attributable to the customer, safe redelivery of perishable goods may not be possible. This does not affect rights relating to goods that were defective, unsafe or non-conforming when delivered.
7. Missing, damaged or incorrect items
Please check your order promptly after delivery and contact us as soon as reasonably possible if an item is missing, incorrect, damaged or defective. We may ask for your order number, a description of the problem and photographs. See our Refund, Cancellation & Returns Policy for the remedies available.
8. Out-of-stock items
If an item becomes unavailable after you order, the retailer may offer a substitute in line with your substitution preference or approval. If no approved substitute is available, the item will be removed from the order and refunded.
Contact details
WeDeliver Logistics Limited
Company number: 14189308
Registered office: 30 Churchill Place, London, England, E14 5RE
Email: help@wedeliver.uk.com